My wife ordered a Ring Security System through the internet to be picked up at a Lowes Hardware store. Since I work in Doral, a suburb of Miami, I used Google Maps to find the nearest Lowes and went there and picked it up. When I left I didn't retrace the way I had gone thinking I knew roughly where I was enough to find one of the usual lunch spots on my way back. Of course I became partially lost in the back industrial zone of the outskirts of Miami so by the time I found my way back to work, the time for lunch was already well past, therefore, no lunch - but I had acquired the system.
We bought this nearly $500 worth of the new security system for our home, or specifically, our sailboat and cars: 2 'Spotlight Cams' and a WiFi Extender. This is the system that allows you to remotely view who is at your door, record them and activate a light or noise and speak to the person.
Well, first of all, I learned that you need to download an 'app', i.e., the software you need to both set the system up and to run it / view through the camera, etc.,
So, I downloaded it to my laptop because I want to see the image on as large a screen as possible, most often and only on my phone when nothing else is available.
Well, it took over an hour to accomplish what should have been a very quick task, because it wouldn't allow me to establish my on-line account, the first step. After an hour of screwing around trying to do that, I called the Help line. They were not very useful so I came into it another way and got the app to run, but it wouldn't display the 'setup' page, which is critical to make the system work at all. So, I called the help line again and learned that the 'setup' feature won't run on a Laptop; it must run on a smartphone. Though once setup the app will run on a laptop. I shared how insane that design is to the help line person, who I am positive went right to the executive in charge of Customer Care and shared my frustration along with my design advisements.
So, I acquiesced and tried to download this app onto my phone.
Well, my Android phone has a Kaios operating system and I spent hours searching without finding that version - mostly IOS for the Iphone, the Google version for their phones, etc., but not mine.
So, this $500 system can't be set up because the genius who designed this thought everyone must have one of the smartphones from a specific short list of phones and unless you have that, even if you have a laptop, you don't deserve to be setup, and able to use their device.
That was a good part of a day, and a lost lunch, I'll never get back.
But, the batteries for the cameras are still charging.....